Privacy Policy

1. Introduction

Elevenx2 LLC DBA RentMachine.app ("we," "our," or "us") operates the rentmachine.app property management and tenant communications platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Mailing address and rental property address
• Date of birth and Social Security Number (for tenant screening)
• Payment information (credit card, bank account details)
• Employment and income information
• Rental history and references

Automatically Collected Information

We automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, actions taken)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide and maintain our Service
• Process rent payments and security deposits
• Conduct tenant screening and background checks
• Send lease documents and electronic signatures
• Communicate about your account and transactions
• Send marketing communications (with your consent)
• Improve our Service and develop new features
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Property Managers/Landlords: Tenant information necessary for lease management
• Payment Processors: Stripe processes all payments securely
• Screening Services: Third-party services for background and credit checks
• E-Signatures: RentMachine eLease for electronic lease signing
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

SMS / Text Message Opt-In Data

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and comply with legal obligations. Payment records are retained for 7 years for tax and legal purposes. You may request deletion of your data, subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Opt-out of marketing communications
• Data portability
• Withdraw consent

To exercise these rights, contact us at support@rentmachine.app.

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings, though disabling cookies may affect functionality.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance.

Connecting your own AI (ChatGPT, Claude)

You can connect your own Claude or ChatGPT account to RentMachine using the connector at rentmachine.app/api/mcp. This section explains what that connection can see and do. Setup steps are on our connector page.

What the connector can access

• Properties and units: names, addresses, rent, beds, baths, and status
• Tenants: names, email addresses, phone numbers, lease history, deposits, move-out records, and a log of messages sent to them (channel, subject, status, and time, not the message text)
• Leases and financial records: rent roll, ledger entries, balances, unpaid rent, cash flow figures, and general ledger accounts
• Bank transactions waiting to be categorized
• Saved financing estimates for your properties

It only reaches the organization you signed in with. It does not collect payment card numbers, bank login details, passwords, or government ID numbers, and it cannot read your AI provider's chat history or files.

Why it is used

To answer the questions you ask your assistant, and to record the charges, payments, and transaction categories you ask it to record. The connector is not used for advertising.

Who receives the information

• Your AI provider (Anthropic for Claude, OpenAI for ChatGPT). Whatever the connector returns to your assistant becomes part of your conversation with that provider and is handled under that provider's terms and privacy policy, not this one.
• A financing provider, only if you ask for a financing review. Before anything is sent you are shown a consent message that names the recipient. Only then is one property's estimate and details, plus your name, email, and phone, sent to that recipient.

We do not sell information received through the connector.

Sign-in, retention, and deletion

• Connecting uses OAuth. You sign in to RentMachine and approve the connection. We store the access and refresh tokens only as one-way hashes, and record when the connection was last used.
• Access tokens last one hour and are renewed automatically while the connection is active. The connection stays active until you revoke it.
• To disconnect, go to Settings, then Connect AI, and choose Revoke. Access stops immediately.
• Tool calls made through the connector are logged in your account with the tool name, a short summary of the request, and the outcome.
• The information the connector reads is your RentMachine data and follows the retention and deletion terms in this policy. Copies that your AI provider keeps follow that provider's retention settings, and you delete them there.

Questions or deletion requests about connector data: support@rentmachine.app.

This section was added September 30, 2026.

12. Contact Us

For questions about this Privacy Policy or our data practices: